Does Lowe's Repair Lawn Mowers

Paul Corbin says Lowe's Home Improvement failed to honor their warranty on a riding lawn mower he purchased in May 2022. Corbin, a disabled veteran, said he believes Lowe's and a mechanic hired to perform warranty work are trying to accept advantage of him considering of his age. JoCoReport.com photograph

A disabled veteran says he is stuck with a cleaved riding lawnmower after Lowe's Home Improvement failed to honor an extended warranty he purchased last year.

Paul Corbin of Dunn said he went to Lowe'southward of Erwin in May 2022 to purchase a riding mower. He purchased a new Troy-Bilt mower plus an optional 3 year replacement warranty from Lowe's for $199.

Within weeks, Corbin said he began experiencing mechanical bug and contacted Lowe's to have information technology repaired. In Baronial 2022, Corbin said a mechanic who performed warranty piece of work for Lowe's told him the repairs would cost $388.37. Corbin asked why information technology wasn't covered by the manufacturers original warranty or the extended 3 year warranty. Corbin said he was told information technology was because the mechanic claimed the mower had been stored outdoors and it had bad gasoline.

Corbin said that wasn't truthful. He told JoCoReport he stores his mower in a befouled and uses the same gas in it every bit his new pickup.

He too said the mechanic failed to fix the original problem. When it was returned, Corbin said he had to jump starting time the mower and was told he needed to manually turn the flywheel each fourth dimension he wanted to get-go the engine.

That's non all. He said his mower left for repair with almost new blades and a belt. When information technology was returned, the blades were worn and the chugalug was used. He thinks they were switched out.

Corbin took the mower to another mechanic he knew. That mechanic does not perform warranty work for Lowe's. The mechanic found a lacking starter, which Troy-Bilt did reimburse the cost of the part. He likewise installed a new battery which Corbin paid for himself.

When he went to Lowe'due south of Erwin to complain, Corbin said no one would listen to his complaints. Finally he says someone told him the extended warranty was void because he stored the mower outdoors. Corbin said that wasn't truthful. Corbin said he told the employee that Lowe's also stores their mowers outdoors and asked what was the departure. He left Lowes of Erwin he says without whatsoever satisfaction.

Concluding calendar week, Corbin stopped by the offices of WTSB and JoCoReport request for our help. We contacted Lowe'south Corporate office three times by email. Finally, Lowe'southward said they were trying to work out a solution with Corbin.

This week, Corbin says zippo has been worked out and he is frustrated. He said the engine has experienced even more problems and no longer believes his mower is reliable. And he can't take it anywhere to exist repaired under warranty.

"They are trying to go out of it with this nonsense from the mechanic who wanted greenbacks and didn't desire to deal with the warranty," Corbin said. "He was mad at me and said he was also busy and that he had more than jobs to do. They believe a mechanic more they believe the customer."

Corbin said he thinks Lowe'due south and the mechanic are trying to take advantage of him because he is elderly. "They're trying to have reward of a 70 year-old man. And also I'thou a disabled veteran."

Corbin is a Vietnam combat veteran who served from 1965 until his medical discharge in 1971 due to a spinal injury. Corbin served in the Marine Corps as an teacher and military police force officer.

A spokesperson for Lowe's tells JoCoReport, "Nosotros are gathering details and working towards a resolution with the customer. We volition permit yous know as shortly as nosotros have an update to share."

Corbin prepared a sign to scout in front of the Erwin Lowe's location. However, he says he has problem standing and walking without a cane preventing him from making the public protest.

At last check, Corbin still has his defective mower. Corbin says he merely wants his mower repaired and feels like Lowe'due south should accept stood behind the warranty.

JoCoReport will continue to monitor the story to run across if Lowe's does aid Corbin. We will update yous with any new developments.

Paul Corbin says Lowe'south Dwelling house Improvement failed to honor their warranty on a riding backyard mower he purchased in May 2022. Corbin, a disabled veteran, said he believes Lowe's and a mechanic hired to perform warranty work are trying to take advantage of him because of his age. JoCoReport.com photo